Keen to learn about the skills and qualifications you need to become a medical receptionist? Here’s what you need to know.
What skills do you need?
Excellent literacy and numeracy skills are required for these roles. They also need to be responsible, confident and able to communicate well.
They should also be able to demonstrate several skills that are central to the role:
Customer service skills
Medical receptionists need to provide excellent customer service to patients attending the healthcare setting.
This can be challenging, sometimes patients and their relatives are emotional. A good medical receptionist will be friendly, patient and understanding. You’ll need to be reassuring and be able to help calm visitors.
A receptionist also needs to remember that some individuals visiting the healthcare setting will have special requirements. Elderly patients may need a little extra help moving around a clinic, for instance. Being aware and attentive to the needs of patients is a big part of the job.
Organisation and attention to detail
When it comes to appointment times and patient notes, it’s vital that all information is 100% accurate. You need to be able to work methodically and follow procedures carefully. Good organisation and attention to detail is also required when filing patient details.
As a medical receptionist, you’ll be expected to master computer software you probably won’t have come across before. You’ll use this software to make appointments and update databases. Being confident using computers and other office tech will stand you in good stead.
Knowledge of medical terminology
Understanding and being about to use medical terminology is integral to applying for medical receptionist roles. This knowledge allows you to do some healthcare administration alongside your reception duties and will help you to provide the best possible support to patients and colleagues.
Should you take a medical receptionist course?
Some skills can definitely be learnt on the job through shadowing more experienced staff.
But getting that all-important foot in the door can be difficult without relevant experience or qualifications. This is where a medical receptionist course can prove invaluable.
A medical receptionist course will allow you to be tutored in the essential skills that will support you to find work in a healthcare setting.
For instance, you’ll learn the key medical terminology essential to making appointments and answering patient queries. This will include anatomy, medical equipment and terms associated with medications.
You’ll also develop your office skills, discovering the foundations of standard office procedures and health and safety, in addition to medical ethics and your responsibilities in the healthcare setting. You’ll likewise learn about confidentiality and the importance of treating all patients equally.