Learning Online is committed to ensuring we provide protection of your information in accordance with the Privacy Act 1993 and any other applicable privacy laws in New Zealand.
- The Privacy Act Covers;
2.1 “Personal Information” – Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
2.1.1 whether the information or opinion is true or not; and
2.1.2 whether the information or opinion is recorded in a material form or not.
2.1.3 Personal Information covers; “sensitive Information”; Information containing; ethnicity or racial origin, gender orientation, philosophical beliefs, criminal records and health information; given that it falls under the definition of personal information.
- Collection of Information
3.1 Learning Online may collect and retain personal information such as; Name, Gender, Phone Number, Email Address, Date of Birth, Residential Address, Level of Education.
3.2 With your consent, Learning Online may collect;
3.2.1 Financial Information: Learning Online may store general financial information in order to identify the eligibility of payment methods suited for enrolment.
3.2.2 Bank Account Details: Learning Online may obtain confidential information, in accordance with the Privacy Act 1993. This information may be held with third party payment plan providers depending on the relationship of the customer. Third party providers will be accredited finance or payment providers operating in New Zealand and subject to compliance with applicable New Zealand laws.
3.2.3 Billing and Payment Details: Learning Online may hold invoices and unique identifications for liaising purposes with third party payment plan providers depending on the relationship of the customer.
3.2.4 Preferences in Products and Services: Learning Online may store course preferences for regulatory and data integrity purposes depending on the relationship of the customer.
3.2.5 Drivers Licence: Learning Online may hold ID numbers, legal name and expiry date for third party financial payment plan applications depending on the relationship of the customer.
3.2.6 Current Occupation: Learning Online may hold information relating to your current occupation for third party payment plan provider applications depending on the relationship of the customer.
3.2.7 Employment History: Learning Online may request prior employment history for provision of consultation.
3.3 Learning Online may also collect information directly that relates to services provided by us including;
3.3.1 Website interactions,
3.3.2 Correspondence to and from you via email,
3.3.3 SMS or web chat transcripts.
3.3.4 Telephone conversations with us.
3.4 Learning Online will not collect any information outside parameters deemed unnecessary to provide our products and services.
By not providing the above information, Learning Online may not be able to assist you with your enquiry. You are entitled to refrain from providing personal information, however Learning Online cannot guarantee the provision of full service.
- Why Information is Collected & Stored
Learning Online requires specific information to deliver the goods and services that are provided by us and for any applicable regulatory requirements.
4.1 This includes but is not limited to;
4.1.1 To provide you information specific to your enquiries, Registering into Short Courses, Processing Payment Plans, Data Analytics, Direct Marketing via Email & SMS, Compliance Assurance, Quality Assurance, Student Eligibility and Affordability.
- How Information is Collected
5.1 Learning Online typically collects information that is directly provided by the customer as described in clause 3;
5.1.1 This may be directly via phone, the information you provide through our website and via email.
5.2 Personal Information outlined in clause 3.1 is also collected through third party marketing providers, under a fee for service agreement
- Who else will see your information
6.1 The information provided from you, to us, will not be disclosed to any other third party unless an agreement of study has been accepted.
6.2 Personal information may be shared with the payment provider in accordance with clause 3 and education institutes in accordance with the agreement made between the customer and Learning Online.
6.3 Information acquired by us, excluding any Credit Card information, is held on a database accessible to all staff employed by Learning Online during their employment.
6.4 Learning Online does not retain or store any Credit Card information.
6.5 Depending on the nature of the relationship between the customer and Learning Online, information may be shared with our subsidiary companies, and postal providers on an as-needed basis.
- Correcting & Obtaining your Information
7.1 Any information that is held by Learning Online can be updated by contacting us through;
7.1.1 Our website enquiry submission page
7.1.2 Sending an email to [email protected]
7.1.3 Calling us on 0800 121 580
7.2 If you wish to obtain details about any of your personal information held in our database, you are entitled to do so, please contact us on 0800 121 580.
- Storing Personal Information
8.1 Learning Online will store your information for as long as deemed necessary for our business practices and in accordance with New Zealand laws.
8.2 If you object to the storage of your personal information after the completion of, or termination of services provided to you, whereby our customers are entitled to request, Learning Online will take the necessary steps to de-identify your Personal Information.
- Privacy & Security
9.1 Learning Online has ICT (Information, Communications and Technology) policies to ensure the data accessible to any employee is handled in accordance with this policy.
9.2 Learning Online employees, and contractors who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us.
9.3 Learning Online will endeavour and take reasonable steps to ensure that information stored by us is secure and free from any unauthorised access.
- Problems or Questions
10.1 If we become aware of any ongoing concerns or problems with the storage of Personal Information we will take these issues seriously and work to address these concerns.
10.3 Written concerns or complaints can also be posted to us at:
Level 2, 142 Broadway,
Newmarket, Auckland, 1023
We require that your complaint be in writing to ensure it is monitored and addressed in accordance to our customer service mission.